Privacy policy.

Our Privacy Policy has been updated and has an Effective Date of May, 2024.

Tellus reserves the right to modify or add to these Terms at any time without prior notice (“Updated Terms”). You agree that we may notify you of the Updated Terms by posting them on the Site so that they are accessible via a link on the homepage or otherwise, and that your use of a Site after we have posted the Updated Terms (or engaging in such other conduct as we may reasonably specify) constitutes your agreement to the Updated Terms. Therefore, you should review these Terms before using a Site. The Updated Terms will be effective as of the time of posting, or such later date as may be specified in the Updated Terms, and will apply to your use of a Site from that point forward.

Table Of Contents

Personal, Sensitive, and Non-Personal Data We Collect and How We Use and Disclose It
Additional Details About Our Data Practices

Data Collected Automatically: Device ID/Interaction Information

Cookies and Local Storage
Web Beacons
Embedded Scripts
Data Collected through Mobile Devices and SDKs
Session Replay Technology

Data We Receive or Collect from Third Parties

Enhancement Data
Refer-a-Friend

Data You Provide Directly

Chat
Sweepstakes, Contests, Promotions

Disclosure of Data

Social Media Interactions
Third Parties Providing Sites on Our Behalf
Business Transitions

Third Party Advertising & Analytics/Privacy Controls
Your Choices
Third Party Content, Links To Other Sites, and Tellus Content Found Outside Of The Sites
Data Security
Jurisdiction and Cross-Border Transfer
General Audience Sites
Changes to Privacy Policy
Contact Us
Jurisdiction Specific Rights

U.S. States

Colorado, Connecticut, Utah, and Virginia
Nevada
California

Notice to Australia Residents
Notice to Brazil Residents
Notice to Canadian Residents
Notice to Quebec Residents
Notice to United Kingdom/European/Switzerland Residents
Additional Information if You Are Located in Countries Outside the US, EU/EEA, UK, or Canada

Notice to California Residents

Personal, Sensitive, and Non-Personal Data We Collect and How We Use and Disclose It

Tellus collects data about users of the Sites directly, automatically when you visit the Sites, and sometimes from third parties. Some of this data may be considered “personal information” or “personal data”, and some of which may be considered “sensitive”, under various applicable laws. We consider data that identifies you as a specific, identified individual (such as a user’s name, email address, or phone number) to be personal data. We will treat other information, such as IP addresses and cookie identifiers, as “personal data” where required by applicable law and we will treat certain personal data as “sensitive data” as required by applicable law. Note that we may de-identify or pseudonyms personal data so that it is non-personal, such as aggregating (such as combining it with data about other individuals) and/or converting it to a code, sometimes using a function commonly known as “hash”, or otherwise removing characteristics that make the data personally identifiable to you. We maintain and use de-identified data without attempting to re-identify it, except where permitted by applicable law, such as to determine whether our de-identification processes satisfy legal requirements. We will treat de-identified or pseudonymised data as non-personal to the fullest extent allowed by applicable law. If we combine non-personal data with personal data, then we will treat the combined information as personal data under this Privacy Policy.

The following chart sets out by category the personal data collected (“Category”), the purposes for which the information is collected (“A. Purposes”), the categories of third parties to whom the information may be disclosed for a business purpose (“B. DisclosedTo”), and the categories of third parties to whom the information may be sold for monetary value or other valuable consideration or shared for cross contextual behavioural advertising/targeted marketing (“C. Sold/Shared To”).

For more information about certain practices disclosed in the chart, please also see the “Additional Details About our Data Practices”

Category of Data

A. Purpose for Collection;

B. Categories of Third Parties the Data is Disclosed To;

C. Third Parties to whom the Data is Sold/Shared for Targeted Advertising.

Contact Information (such as your name, phone number, email address and mailing address)

A. Purposes for Collection

(1) Provide You Sites (to enable you to use the Sites and other products or services we offer, including maintaining your account information and verifying information you provide to us, such as that your email address is active and valid; facilitate your participation in a sweepstakes, contest, or promotion; send you transactional messages regarding your use of the Sites, your purchases, and other account-related communications; respond to your inquiries and provide customer support or request feedback from you; help you locate a store);(2) Advertising Activities and Marketing Messages(to customise and optimise content for you, such as recommendations, promotions, and advertisements we display through the Sites and elsewhere online; to send you marketing communications if you have provided us your email address, as permitted by applicable law);(3) Personalisation (to tailor the content and advertising we display to you or others, on the Sites or elsewhere, including content in emails we may send to you, to tell you about new products, promotions, opportunities, or other general information about Tellus or our products that we believe will be of interest to you);(4) Administrative (to verify your identity, recognise you across the Sites and your devices; contact you regarding your use of the Sites, content, features, or products you use or request, and, in our discretion, changes to our policies; to manage our loyalty program);(5) Internal Business Purposes (to operate and improve the Sites and our products, services, and marketing endeavours; market research; analyse the effectiveness of our marketing efforts; detect and troubleshoot problems; monetise the Sites; understand how you use the Sites including tracking traffic, usage, trends, and navigation patterns; conduct sales auditing); (6) Security (to protect integrity of the Sites; to investigate, prevent, and detect, and protect against misuse of our systems, abuse, fraud or other crime, or illegal activities or those that violate our policies; to detect and troubleshoot problems); (7) Legal (to comply with the law; resolve disputes; enforce our agreements and policies; cooperate in governmental or other legal inquiries; fulfil regulatory reporting obligations; protect our or others’ rights, assets, safety or security);(8) Business Transitions (in connection with a merger, acquisition, consolidation, bankruptcy, or other corporate transition, including during due diligence);(9) Other Purposes as Disclosed at the time of collection/with your consent.

B. Categories of Third Parties Data Is Disclosed to:

(1) Advertising and Analytics Partners (such as analytics companies, third party advertisers, marketing agencies (including those who assist us with surveys and market or product research and development);(2) Affiliated Companies; (3) Social Media Platforms and Other Third Party Platforms;(4) Sweepstakes/Contest Partners(such as administrators, other prize providers, and prize fulfilment vendors) ;(5) Third Party Business Partners(such as unaffiliated parties that are joint marketing and licensing partners);(6) Order Fulfilment Vendors(such as payment processors, fulfilment centers, delivery services, order tracking vendors);(7) Technology Systems Service Providers (such as web hosts, database hosts, cloud computing providers, software-as-a-service providers, and technology maintenance and repair vendors);(8) Security Vendors; (9) Communications Service Providers (such as email delivery and direct mail vendors, text messaging service providers); (10) Customer Service Providers (call centers and live chat vendors);(11) Government Agencies and Law Enforcement/Where Required by Law (including third parties in connection with a court or other legal proceeding); (12) Third Parties in connection with court or other legal actions; (13) Third Parties in connection with business transitions ; (14) Third Parties to whom you agree or direct us to share your data; (15) Other Service Providers who use your data solely to provide services to Tellus or to you.

C. Categories of Third Parties Data is Sold/Shared for Targeted Advertising to:

Affiliated Brands;
Advertising and Analytics Partners;
Social Media Platforms;
Third Party Business Partners

User Account Information (such as communication preferences, and account settings)

A. Purposes for Collection:

(1) Provide You Sites (to enable you to use the Sites and other products or services we offer, including maintaining your account information and verifying information you provide to us, such as that your email address is active and valid; facilitate your participation in a sweepstakes, contest, or promotion ; send you transactional messages regarding your use of the Sites, your purchases, and other account-related communications; respond to your inquiries and provide customer support or request feedback from you; help you locate a store);(2)Advertising Activities and Marketing Messages(to customise and optimise content for you, such as recommendations, promotions, and advertisements we display through the Sites and elsewhere online; to send you marketing communications if you have provided us your email address, as permitted by applicable law);(3) Personalisation (to tailor the content and advertising we display to you or others, on the Sites or elsewhere, including content in emails we may send to you, to tell you about new products, promotions, opportunities, or other general information about Tellus or our products that we believe will be of interest to you);(4)Administrative (to verify your identity, recognise you across the Sites and your devices; contact you regarding your use of the Sites, content, features, or products you use or request, and, in our discretion, changes to our policies; to manage our loyalty program);(5) Internal Business Purposes(to operate and improve the Sites and our products, services, and marketing endeavours; market research; analyse the effectiveness of our marketing efforts; detect and troubleshoot problems; monetise the Sites; understand how you use the Sites including tracking traffic, usage, trends, and navigation patterns; conduct sales auditing); (6) Security (to protect integrity of the Sites; to investigate, prevent, and detect, and protect against misuse of our systems, abuse, fraud or other crime, or illegal activities or those that violate our policies; to detect and troubleshoot problems); (7)Legal (to comply with the law; resolve disputes; enforce our agreements and policies; cooperate in governmental or other legal inquiries; fulfil regulatory reporting obligations; protect our or others’ rights, assets, safety or security);(8) Business Transitions (in connection with a merger, acquisition, consolidation, bankruptcy, or other corporate transition, including during due diligence);(9) Other Purposes as Disclosed at the time of collection/with your consent.

B. Categories of Third Parties Data Is Disclosed to:

(1) Affiliated Companies; (2) Technology Systems Service Providers for Tellus (such as web hosts, database hosts, cloud computing providers, software-as-a-service providers, and technology maintenance and repair vendors); (3) Security Vendors for Tellus; (4) Communications Service Providers for Tellus (such as email delivery and direct mail vendors, text messaging service providers); (5) Customer Service Providers for Tellus (call centers and live chat vendors); (6) Government Agencies and Law Enforcement/Where Required by Law for Tellus (including third parties in connection with a court or other legal proceeding); (7) Third Parties in connection with court or other legal actions for Tellus; (8) Third Parties in connection with business transitions for Tellus; (9) Third Parties to whom you agree or direct us to share your data for Tellus; (10) Other Service Providers who use your data solely to provide services to us or to you for Tellus.

C. Categories of Third Parties Data is Sold/Shared for Targeted Advertising to:

Common examples include:

Affiliated Brands;
Advertising and Brokers;
Social Media Platforms;
Third Party Business Partners

Demographic Information (such as your zip code, date of birth, gender identity)

A. Purposes for Collection:

(1) Site Provisioning: This involves enabling you to use the Sites and other products or services we offer, including maintaining your account information and verifying the information you provide to us. It also includes facilitating your participation in sweepstakes, contests, or promotions, sending you transactional messages regarding your use of the Sites, your purchases, and other account-related communications, responding to your inquiries, providing customer support or requesting feedback from you, and helping you locate a store. (2) Advertising Activities and Marketing Messages: This involves customising and optimising content for you, such as recommendations, promotions, and advertisements we display through the Sites and elsewhere online. We also send you marketing communications if you have provided us your email address, as permitted by applicable law.(3) Personalisation: This involves tailoring the content and advertising we display to you or others, on the Sites or elsewhere, including content in emails we may send to you. We also inform you about new products, promotions, opportunities, or other general information about our products that we believe will be of interest to you.(4) Administrative: This involves verifying your identity, recognising you across the Sites and your devices, contacting you regarding your use of the Sites, content, features, or products you use or request, and, at our discretion, changes to our policies. We also manage our loyalty program.(5) Internal Business Purposes: This involves operating and improving the Sites and our products, services, and marketing endeavours. It includes market research, analysing the effectiveness of our marketing efforts, detecting and troubleshooting problems, monetising the Sites, understanding how you use the Sites including tracking traffic, usage, trends, and navigation patterns, and conducting sales auditing.(6) Security: This involves protecting the integrity of the Sites, investigating, preventing, and detecting, and protecting against misuse of our systems, abuse, fraud or other crime, or illegal activities or those that violate our policies. We also detect and troubleshoot problems.(7) Legal: This involves complying with the law, resolving disputes, enforcing our agreements and policies, cooperating in governmental or other legal inquiries, fulfilling regulatory reporting obligations, and protecting our or others’ rights, assets, safety or security.(8) Business Transitions: This involves actions in connection with a merger, acquisition, consolidation, bankruptcy, or other corporate transition, including during due diligence.(9) Other Purposes: These are disclosed at the time of collection or with your consent.

B. Categories of Third Parties Data Is Disclosed to:

(1) Partners in Advertising and Analytics (such as companies specialising in analytics, third-party advertisers, and marketing agencies that assist us with surveys, market research, and product development); (2) Companies Affiliated with us; (3) Social Media Platforms and Other Third-Party Platforms; (4) Partners in Sweepstakes/Contests (such as administrators, providers of other prizes, and vendors fulfilling prizes); (5) Business Partners who are Third Parties (such as unaffiliated entities that are partners in marketing and licensing); (6) Vendors Fulfilling Orders (such as payment processors, fulfilment centers, delivery services, and vendors tracking orders); (7) Providers of Technology Systems Services (such as web hosts, database hosts, providers of cloud computing, providers of software-as-a-service, and vendors maintaining and repairing technology); (8) Vendors Providing Security; (9) Providers of Communications Services (such as vendors delivering email and direct mail, and providers of text messaging services); (10) Providers of Customer Services (such as call centers and vendors providing live chat); (11) Government Agencies and Law Enforcement (including third parties involved in a court or other legal proceeding, where required by law); (12) Third Parties involved in court or other legal actions; (13) Third Parties involved in business transitions; (14) Third Parties to whom you agree or direct us to share your data; (15) Other Service Providers who use your data solely to provide services to us or to you.

C. Categories of Third Parties Data is Sold/Shared for Targeted Advertising to:

Common examples include:

Affiliated Brands;
Advertising and Analytics Partners;
Social Media Platforms;
Third Party Business Partners

Device ID/Interaction Information (such as IP address or other unique ID for any computer, mobile phone or other device used to access the Sites, device information (model, browser, operating system version), URL or advertisement that referred you to the Sites, any search terms you entered into a search engine that led you to the Sites; areas within Sites that you visit, time of day you visited the Sites, your time zone, location information, and mobile network (if applicable) information)

A. Purposes for Collection:

(1) Site Provisioning: This involves enabling you to use the Sites and other products or services we offer, including maintaining your account information and verifying the information you provide to us. It also includes facilitating your participation in sweepstakes, contests, or promotions, sending you transactional messages regarding your use of the Sites, your purchases, and other account-related communications, responding to your inquiries, providing customer support or requesting feedback from you, and helping you locate a store. (2) Advertising Activities and Marketing Messages: This involves customising and optimising content for you, such as recommendations, promotions, and advertisements we display through the Sites and elsewhere online. We also send you marketing communications if you have provided us your email address, as permitted by applicable law.(3) Personalisation: This involves tailoring the content and advertising we display to you or others, on the Sites or elsewhere, including content in emails we may send to you. We also inform you about new products, promotions, opportunities, or other general information about our products that we believe will be of interest to you.(4) Administrative: This involves verifying your identity, recognising you across the Sites and your devices, contacting you regarding your use of the Sites, content, features, or products you use or request, and, at our discretion, changes to our policies. We also manage our loyalty program.(5) Internal Business Purposes: This involves operating and improving the Sites and our products, services, and marketing endeavours. It includes market research, analysing the effectiveness of our marketing efforts, detecting and troubleshooting problems, monetising the Sites, understanding how you use the Sites including tracking traffic, usage, trends, and navigation patterns, and conducting sales auditing.(6) Security: This involves protecting the integrity of the Sites, investigating, preventing, and detecting, and protecting against misuse of our systems, abuse, fraud or other crime, or illegal activities or those that violate our policies. We also detect and troubleshoot problems.(7) Legal: This involves complying with the law, resolving disputes, enforcing our agreements and policies, cooperating in governmental or other legal inquiries, fulfilling regulatory reporting obligations, and protecting our or others’ rights, assets, safety or security.(8) Business Transitions: This involves actions in connection with a merger, acquisition, consolidation, bankruptcy, or other corporate transition, including during due diligence.(9) Other Purposes: These are disclosed at the time of collection or with your consent.

B. Categories of Third Parties Data Is Disclosed to:

(1) Advertising and Analytics Partners: This includes analytics companies, third party advertisers, marketing agencies (including those who assist us with surveys and market or product research and development). (2) Affiliated Companies. (3) Social Media Platforms and Other Third Party Platforms. (4) Sweepstakes/Contest Partners: This includes administrators, other prize providers, and prize fulfilment vendors. (5) Third Party Business Partners: This includes unaffiliated parties that are joint marketing and licensing partners. (6) Order Fulfilment Vendors: This includes payment processors, fulfilment centers, delivery services, order tracking vendors. (7) Technology Systems Service Providers: This includes web hosts, database hosts, cloud computing providers, software-as-a-service providers, and technology maintenance and repair vendors. (8) Security Vendors. (9) Communications Service Providers: This includes email delivery and direct mail vendors, text messaging service providers. (10) Customer Service Providers: This includes call centers and live chat vendors. (11) Government Agencies and Law Enforcement/Where Required by Law: This includes third parties in connection with a court or other legal proceeding. (12) Third Parties in connection with court or other legal actions. (13) Third Parties in connection with business transitions. (14) Third Parties to whom you agree or direct us to share your data. (15) Other Service Providers: These are service providers who use your data solely to provide services to us or to you.

C. Categories of Third Parties Data is Sold/Shared for Targeted Advertising to:

Affiliated Brands;
Advertising and Analytics Partners;
Social Media Platforms;
Third Party Business Partners

Payment and Financial Information

This may include your credit card number, billing address, or other payment card data.

A. Purposes for Collection:

B. Categories of Third Parties the Data Is Disclosed to:

(1) Affiliated Companies; (2) Order Fulfilment Vendors(such as payment processors, fulfilment centers, delivery services, order tracking vendors);(3) Technology Systems Service Providers (such as web hosts, database hosts, cloud computing providers, software-as-a-service providers, and technology maintenance and repair vendors);(4) Security Vendors; (5) Government Agencies and Law Enforcement/Where Required by Law (including third parties in connection with a court or other legal proceeding); (6) Third Parties in connection with court or other legal actions; (7) Third Parties in connection with business transitions ; (8) Third Parties to whom you agree or direct us to share your data; (9) Other Service Providers who use your data solely to provide services to us or to you

C. Categories of Third Parties to Whom the Data is Sold/Shared for Targeted Advertising:

“This category of data is not sold or shared for targeted advertising.”

Transaction Information

This may include data about the products you purchase, returns/exchanges, customer service contacts, and sweepstake or contest participation.

A. Purposes for Collection:

(1) Provide You Sites (to enable you to use the Sites and other products or services we offer, including maintaining your account information and verifying information you provide to us, such as that your email address is active and valid; facilitate your participation in a sweepstakes, contest, or promotion ; send you transactional messages regarding your use of the Sites, your purchases, and other account-related communications; respond to your inquiries and provide customer support or request feedback from you; help you locate a store);(2)Advertising Activities and Marketing Messages(to customise and optimise content for you, such as recommendations, promotions, and advertisements we display through the Sites and elsewhere online; to send you marketing communications if you have provided us your email address, as permitted by applicable law);(3) Personalisation (to tailor the content and advertising we display to you or others, on the Sites or elsewhere, including content in emails we may send to you, to tell you about new products, promotions, opportunities, or other general information about Tellus or our products that we believe will be of interest to you);(4)Administrative (to verify your identity, recognise you across the Sites and your devices; contact you regarding your use of the Sites, content, features, or products you use or request, and, in our discretion, changes to our policies; to manage our loyalty program);(5) Internal Business Purposes (to operate and improve the Sites and our products, services, and marketing endeavours; market research; analyse the effectiveness of our marketing efforts; detect and troubleshoot problems; monetise the Sites; understand how you use the Sites including tracking traffic, usage, trends, and navigation patterns; conduct sales auditing); (6) Security (to protect integrity of the Sites; to investigate, prevent, and detect, and protect against misuse of our systems, abuse, fraud or other crime, or illegal activities or those that violate our policies; to detect and troubleshoot problems); (7) Legal (to comply with the law; resolve disputes; enforce our agreements and policies; cooperate in governmental or other legal inquiries; fulfil regulatory reporting obligations; protect our or others’ rights, assets, safety or security);(8) Business Transitions (in connection with a merger, acquisition, consolidation, bankruptcy, or other corporate transition, including during due diligence);(9) Other Purposes as Disclosed at the time of collection/with your consent.

B. Categories of Third Parties the Data Is Disclosed to:

(1) Advertising and Analytics Partners (such as analytics companies, third party advertisers, marketing agencies (including those who assist us with surveys and market or product research and development);(2) Affiliated Companies; (3) Social Media Platforms and Other Third Party Platforms;(4) Sweepstakes/Contest Partners(such as administrators, other prize providers, and prize fulfilment vendors);(5) Third Party Business Partners(such as unaffiliated parties that are joint marketing and licensing partners);(6) Order Fulfilment Vendors(such as payment processors, fulfilment centers, delivery services, order tracking vendors);(7) Technology Systems Service Providers (such as web hosts, database hosts, cloud computing providers, software-as-a-service providers, and technology maintenance and repair vendors);(8) Security Vendors; (9) Communications Service Providers (such as email delivery and direct mail vendors, text messaging service providers); (10) Customer Service Providers (call centers and live chat vendors);(11) Government Agencies and Law Enforcement/Where Required by Law (including third parties in connection with a court or other legal proceeding); (12) Third Parties in connection with court or other legal actions; (13) Third Parties in connection with business transitions ; (14) Third Parties to whom you agree or direct us to share your data; (15) Other Service Providers who use your data solely to provide services to us or to you.

C. Categories of Third Parties to Whom the Data is Sold/Shared for Targeted Advertising:

“This category of data is not sold or shared for targeted advertising.”

Information about your Interests and Preferences (such as [future use: product preferences e.g building your own 'wish list,' skin concerns, skincare routine preferences, social media preferences, buyer behaviour]

A. Purposes for Collection:

(1) Provide You Sites (to enable you to use the Sites and other products or services we offer, including maintaining your account information and verifying information you provide to us, such as that your email address is active and valid; facilitate your participation in a sweepstakes, contest, or promotion ; send you transactional messages regarding your use of the Sites, your purchases, and other account-related communications; respond to your inquiries and provide customer support or request feedback from you; help you locate a store);(2)Advertising Activities and Marketing Messages(to customise and optimise content for you, such as recommendations, promotions, and advertisements we display through the Sites and elsewhere online; to send you marketing communications if you have provided us your email address, as permitted by applicable law);(3) Personalisation (to tailor the content and advertising we display to you or others, on the Sites or elsewhere, including content in emails we may send to you, to tell you about new products, promotions, opportunities, or other general information about Tellus or our products that we believe will be of interest to you);(4)Administrative (to verify your identity, recognise you across the Sites and your devices; contact you regarding your use of the Sites, content, features, or products you use or request, and, in our discretion, changes to our policies; to manage our loyalty program);(5)Internal Business Purposes(to operate and improve the Sites and our products, services, and marketing endeavours; market research; analyse the effectiveness of our marketing efforts; detect and troubleshoot problems; monetise the Sites; understand how you use the Sites including tracking traffic, usage, trends, and navigation patterns; conduct sales auditing); (6) Security (to protect integrity of the Sites; to investigate, prevent, and detect, and protect against misuse of our systems, abuse, fraud or other crime, or illegal activities or those that violate our policies; to detect and troubleshoot problems);(7) Legal (to comply with the law; resolve disputes; enforce our agreements and policies; cooperate in governmental or other legal inquiries; fulfil regulatory reporting obligations; protect our or others’ rights, assets, safety or security);(8) Business Transitions (in connection with a merger, acquisition, consolidation, bankruptcy, or other corporate transition, including during due diligence);(9) Other Purposes as Disclosed at the time of collection/with your consent.

B. Categories of Third Parties Data Is Disclosed to:

C. Categories of Third Parties Data is Sold/Shared for Targeted Advertising to:

Common examples include:

Affiliated Brands;
Advertising and Analytics Partners;
Social Media Platforms;
Third Party Business Partners

Additional Details About Our Data Practices

We provide in this section additional detail about the information practices listed in the chart above, where it would be helpful for your understanding of such practices.

Data Collected Automatically: Device ID/Interaction Information. Tellus and our third-party business partners (including any third-party service providers or third-party content, advertising, and analytics providers) may use a variety of technologies, including cookies and web beacons, that automatically or passively collect information whenever you access, use, or otherwise interact with the Sites (“Device ID/Interaction Information”) Device ID/Interaction Information may include, but is not limited to:

Your IP address, mobile device identifier and other unique identifier.
Device information, including device model, operating system version, device date and time, mobile network information.
Approximate location of your device, which may be collected or inferred through other information we collect, such as IP address.
How you use and interact with the Sites, including your search terms, pages you visit, content you view and add to your shopping basket, time of your last interaction, time spent on the Sites, and your preferences through a unique visitor ID.

Device ID/Interaction Information may be collected through the use of the following technologies.

Cookies and Local Storage. Cookies and local storage are text files placed within a browser on a device when it is used to visit the Platform. Certain web browsers and browser add-ons may provide additional local data storage mechanisms. Tellus may use cookies and similar technologies to help keep your use of the Sites more secure, to study traffic patterns on the Sites, to study the effectiveness of our customer communications, to maintain the integrity of the Sites, to measure crash analytics and other maintenance related information, to manage and measure the performance of advertisements displayed on or delivered by or through the Sites, and to personalise your experience through the Platform, such as to recognise you when you return to the Sites. Most browsers provide you with the ability to disable, decline, or clear cookies and local storage; please check your browser’s settings for further information. For more information about cookies, please visit http://www.allaboutcookies.org/ or http://www.youronlinechoices.eu/.

Web Beacons. Small graphic images or other web programming code called web beacons (also known as “pixel tags,” “1x1 GIFs,” or “clear GIFs” may be included in our web pages and email messages. Web beacons may be invisible to you, but any electronic image or other web programming code inserted into a web page or email can act as a web beacon. This technology collects the recipient IP address (when opened/click) and approximate location derived based on IP address (city/state level), and device type/browser. Web beacons and similar technologies may be used for a number of purposes, including, without limitation, to count visitors to the Sites, to monitor how users navigate the Sites, to count how many emails that were sent by Tellus were actually opened or to count how many particular links were actually viewed.

Embedded Scripts. An embedded script is programming code that is designed to collect information about your interactions with the Sites, such as the links you click on. The code is temporarily downloaded onto your device from our server or a third-party service provider, is only active while you are connected to one of the Tellus Sites, and is deactivated or deleted thereafter.

Data Collected Through Mobile Devices and SDKs. We use embedded scripts and the tools provided in Software Development Kits (“SDKs”) to collect information through mobile devices such as the hardware model, operating system and version, identification numbers assigned to your mobile device, such as the ID for Advertising (IDFA) on Apple devices, and the Advertising ID on Android devices, mobile network information, and website usage behaviour. SDKs are software packages that contain a set of tools that can be used to help build applications and implement new features in existing apps including those that collect information from your device.

Session Replay Technology. Tellus may record through session replay technology your interactions with the Sites, such as what pages you visit on the Sites, how long you visit those pages, and any links you click or information you provide. We use this information for our internal business purposes, such as for website analytics, to improve the Sites and our products and services, and to address functionality issues such as:

User Experience Improvement:

We use session replays to gain insights into how users interact with our website, allowing Tellus to:

Identify pain points and areas where users may encounter usability issues.
Discover where users might get stuck or face obstacles during their online shopping journey.
Make design and functionality improvements to enhance the overall user experience.

Conversion Rate Optimisation:

Session replays help Tellus understand user behaviour during the purchase process. This enables us to:

Identify and address barriers to conversion, such as confusing checkout processes or unexpected errors.
Improve the flow of the checkout process to minimise user drop-offs and cart abandonment.
Enhance the overall shopping experience and increase the likelihood of successful transactions.

Bug and Error Identification:

Tellus utilises session replays to promptly identify and resolve technical issues, bugs, and errors that users may encounter on our website. This proactive approach helps prevent potential customers from abandoning our site due to frustration and ensures a seamless online shopping experience.

Customer Behaviour Insights:

Session replays provide Tellus with valuable data about how customers interact with our products and content. This enables us to:

Understand which products are frequently viewed together, facilitating informed recommendations and product bundling decisions.
Customise the shopping experience for each customer based on their browsing and purchase history, increasing the likelihood of cross-selling and upselling.

A/B Testing:

Tellus employs session replays to assess the impact of design changes, new features, or content updates by comparing user behaviour before and after implementation. This data-driven approach allows us to make informed decisions about site changes that positively impact the user experience.

Customer Support and Training:

Our customer support teams may use session replays to better understand specific customer issues and provide more targeted assistance. Additionally, session replays can be used for training purposes to illustrate best practices to support agents, ensuring consistent and high-quality support.

User Feedback Validation:

Session replays serve as a valuable tool for validating and clarifying user feedback. By viewing session replays, we can precisely identify and address the issues users encountered during their sessions, ensuring that user feedback is addressed effectively.

Competitive Analysis:

Tellus may analyse session replay data to compare our website’s performance and user experience with that of competitors. This analysis helps us understand where our site excels and where it may lag behind, informing our strategy and ongoing improvements.

Compliance and Accountability:

Session replays are utilised in a manner consistent with Tellus’ commitment to transparency and accountability in data handling. We use this data for legitimate purposes, such as improving our website and user experience, and take measures to protect your privacy and security.

In addition, Tellus may use a variety of other technologies that collect similar data for mobile application push messages, security, fraud detection, and maintenance purposes.

Data We Receive or Collect from Third Parties.

Enhancement Data: Tellus may receive data about you from third parties, such as data aggregators, joint marketing partners, third party websites, service providers, and other business partners. We may also supplement the data we collect with outside records from third parties, such as public databases, publicly available social media pages, and third parties who enhance the information we have about you.

Refer-A-Friend Tellus may make available a “send-to-a-friend,” “refer a friend,” “wishlist” or similar function that permits you to send content directly to a third party through the Sites. If you disclose any personal data relating to other people, you represent that you have the authority to do so and to permit us to use the data in accordance with this Privacy Policy.

Data You Provide Directly: We may ask you to provide data to use when you use the Sites.

Chat: When you participate in a chat feature, Tellus can record, use, and retain your communications and the data you provide in order to assist you during the chat session, provide customer support, to improve our products and services, and for marketing purposes.

Web Site Submissions: Information collected from website submissions will be used for the internal business purposes of Tellus. We may share pertinent personal information with select affiliates and partners for the purposes of processing data for marketing, research, analytics, customer support, and account management.

Sweepstakes, Contests, Promotions: Tellus may offer sweepstakes, contests, or other promotions that may require registration. By participating in a Promotion, you are agreeing to the provisions, conditions, or official rules that govern the Promotion.

Disclosure of Data: We may share non-personal data that we collect, such as certain Device ID/Interaction Information, aggregate user statistics, and hashed or otherwise de-identified or pseudonymised information (including email addresses), with third parties in our discretion as permitted by law, including for targeted advertising purposes.

Social Media Interactions.The Sites may permit or facilitate interactions with an interactive third-party website or service ("Social Media"), such as enabling you to "like" or "share" content. If you choose to share content or otherwise post information from or via the Sites to Social Media, that data may be public, and the third party may have access to data about you and your use of the Sites. You may also choose to participate on Social Media in a way that connects that third-party service with the Sites (such as posting to one of our pages on a Social Media site or signing into the Sites with your credentials from another website or service). Doing so may allow us to collect (or the third party to share) data about you. These third-party Social Media platforms may be able to collect certain data about your visits to the Properties regardless of whether or not you affirmatively interact with the feature and whether or not you are logged into (or have) an account with the third-party platform.

We may also receive data about you if other users of Social Media give us access to their profiles and you are one of their connections or "friends". The data we collect is subject to this Privacy Policy. The data collected and stored by the third party remains subject to the third party’s privacy practices, including, without limitation, whether the third party continues to share data with us, the types of data shared, and your choices with regard to what is visible to others on that third-party website or service. The third party may allow you to remove the application or feature, in which case we will no longer collect data about you through the application or feature, but may retain the data previously collected.

Third Parties Providing Sites on Our Behalf. We may share data with third parties who perform services on our behalf, such as website hosting, conducting website usage analysis, sending email or other communications, fulfilling orders, providing marketing assistance and data analysis, processing payments (including clearing and processing credit card payments), running promotions, or performing other services. We may provide access to your personal data to such service providers in order for them to perform these services. You can contact us if you want to learn more about how our service providers use your data. Additionally, we may share various information relating to our users and fraudulent or potentially fraudulent activities with our fraud prevention and similar service providers, and they will use this information to help us and their other clients prevent fraudulent and illegal transactions.

Business Transitions. In the event Tellus goes through a transition such as being sold, has all or a portion of its assets acquired or transferred, whether voluntary or involuntary (such as through bankruptcy), or merges or becomes affiliated with any other division, individual or entity (including, without limitation, during the course of any due diligence process), your data will likely be among the assets transferred. We reserve the right, as part of this type of transaction, to assign or otherwise transfer your data and other data we have collected from users of the Sites. By providing your personal data, you agree that we may transfer such data to the acquiring entity without your further consent. Where legally required, we will give you prior notice and if you have the legal right to do so, allow you to object.

Third Party Advertising & Analytics/Privacy Controls

Tellus may use third-party business partners, such as analytics companies, ad agencies, network advertisers, and others who provide us with data about the Sites, users, and our advertisements, and who deliver ads to you on our behalf on the Sites and elsewhere online. We and our third-party business partners collect certain data about your visits to and activity on the Sites and other websites and services, including through the Social Media Features, and may use this data to target advertising to you and others and to assess the effectiveness of our advertising. We may also share (or permit third parties to collect) certain data, such as Device ID/Interaction Information, aggregated or de-identified, pseudonymised or hashed data (including email addresses), with these third parties for similar purposes.

These third parties may set and access their own tracking technologies on your device (including cookies, web beacons or other technology) and may otherwise collect or have access to your personal data over time, including about your visits to the Sites as well as other websites and online services, some of which may be personal information or personal data under various state laws. Companies that we share data with, including ad agencies and networks, may use the data, often in combination with their existing data, in order to present more relevant advertisements that may be of interest to you, and to help us and third parties to do the same.

Cookie Opt-Out Tools. To disable sharing through cookies set on our site by third parties for advertising and analytics purposes, please adjust your settings by using our Cookie Preferences To opt out of other forms of processing of your personal data for the purposes of targeted advertising, please complete this form. Certain jurisdictions provide their residents further rights, please see Jurisdiction Specific Rights below regarding additional rights you have.
NAI/DAA Opt-Out. Some of these third-party advertising and analytics providers are members of the Network Advertising Initiative ("NAI") or the Digital Advertising Alliance ("DAA") Self-Regulatory Program for Online Behavioural Advertising. You may want to visit http://www.networkadvertising.org/managing/opt_out.asp, which provides information regarding targeted advertising and "opt-out" procedures of NAI members. You may also want to visit http://www.aboutads.info/choices/, which provides information regarding targeted advertising and offers an "opt-out" by participating companies in the DAA Self-Regulatory Program. To learn more about interest-based advertisements from participating third parties in jurisdictions outside of the United States, please visit the Canadian DAA online choice page at http://youradchoices.ca/choices/ and the European DAA online choice page at http://youronlinechoices.eu/. For mobile applications, you may be able to limit certain advertising practices using the settings on your phone, tablet, or other mobile device. Also, on most mobile devices, you can install the DAA’s AppChoices app to make choices about cross-app interest-based advertisements from participating third parties. You may review additional information on opting out of mobile devices at https://www.networkadvertising.org/mobile-choice/.
Google Analytics. We use Google Analytics, which uses cookies and similar technologies to collect and analyse data about use of the Sites and report on activities and trends. This service may also collect data regarding the use of other websites, apps, and online services. You can learn about Google’s practices by going to google.com/policies/privacy/partners, and opt out of them by downloading the Google Analytics opt-out browser add-on, available at tools.google.com/dlpage/gaoptout.
Rakuten. We use Rakuten, who may collect certain data when you interact with the Sites, including IP addresses, digital identifiers, information about your web browsing and app usage, and how you interact with our properties and ads for a variety of purposes, such as personalisation of offers or advertisements, analytics about how you engage with websites or ads and other commercial purposes.To learn more about Rakuten and their privacy practices, please visit the Rakuten Privacy Policy. To opt-out of Rakuten, please visit Rakuten’ Privacy Rights Request Form.

Please note that opting out through these mechanisms does not opt you out of being served advertising. You will continue to receive generic ads while online. Your opt-out choices are typically browser and device specific; if you disable your cookies or upgrade your browser after opting out, or if you use different computers or browsers, you will need to indicate your opt-out choices across those other computers and browsers.

Your Choices

Sure, here’s the revised version with “Tellus”:

Marketing Communications from Us: Tellus may provide you with the option to update your information or to opt-out of marketing communications. Please note that we reserve the right to send you certain communications relating to your account or use of the Sites (for example, order confirmations or responses to communications we receive from you) and these transactional account messages may be unaffected if you opt-out from marketing communications.

Emails and Newsletters: If you receive marketing communications from Tellus, you may choose to stop receiving our newsletter or marketing emails by following the opt-out mechanism included in each such email. To opt-out of other forms of marketing, then please email us at privacy@tellus.com. You may be able to change your preferences with regard to the communications you receive from us for one or more of the Sites by logging into the “Account” or similar page on the Sites.
Text Messages: If you sign up to receive SMS, MMS or RCS messages from Tellus, you may unsubscribe by replying “STOP” to the short code.
Push Notifications: Tellus may send promotional and non-promotional push notifications or alerts to your mobile device. You can elect to stop receiving those messages at any time by changing the notification settings on your mobile device.

Data Privacy Choices:

Opt-Out of Targeted Advertising: Tellus engages in online advertising practices (and certain analytics or similar activities) that may be considered “targeted advertising” under certain states’ laws. To disable sharing through cookies set by third parties that may be considered targeted advertising under such laws, please visit our Cookie Preferences here. Please also review the Third Party Advertising and Analytics/Privacy Controls section above for information on industry tools and device settings that may be available to you.

Access, Correction and Deletion: You are responsible for maintaining the accuracy of the data you submit to us, such as your contact data. You may update the data you have provided to us by logging into the “Account” setting or similar page for one of the Sites. Tellus will make good faith efforts to make requested changes in our then active databases as soon as reasonably practicable. Note, however, that data may persist internally for administrative purposes and that residual data may remain on backup media or for other reasons. If you would like to access, correct, amend or delete personal data collected by Tellus through the Sites, you may do so through your Account settings or contact privacy@tellus.com. Certain jurisdictions provide additional privacy rights, please see more in the Jurisdiction Specific Rights section, below.
At any time after we collect personally identifiable information, you will have an opportunity to “opt out” of any use or disclosure of it. You may request to opt out by sending an email to Privacy@Tellus.com. You should be aware though that once you opt out you may no longer be able to enjoy some of the features of the website. Notwithstanding any request from you to opt-out, we may retain personal information for an indefinite amount of time to preserve our database and to comply with various federal and state laws.

Third Party Content, Links To Other Sites, and Tellus Content Found Outside Of The Sites

Certain content on the Sites may be hosted and served by third parties, and the Sites may contain links to third party websites that Tellus does not control. For example, the Sites may provide links to third party sites through which you can watch videos, purchase merchandise, products or services or which link to a product or service offered by a third party.

The Sites may also contain certain third-party applications, such as email, web browser toolbars, wallpapers, or other downloads or software applications. These links and applications may include, for example, those that use a Tellus logo as part of a co-branding agreement. In addition, Tellus widgets or other Tellus content may be included, among other places, on web pages and websites that are not associated with Tellus and over which we have no control. These third parties may collect Device ID/Interaction Information through the use of their own cookies and web beacons, independently collect data or solicit personal data, and may have the ability to track your use of their sites and services. Tellus is not responsible for the privacy or other practices employed by any third party.

Data Security

Tellus uses commercially reasonable security measures designed to secure your personal data. However, no system, data transmission over the Internet, wireless transmission, or electronic storage of data can be guaranteed to be 100% secure. Tellus cannot guarantee that the Internet or your device will be completely secure and cannot warrant or ensure the security of any data we collect. You use the Sites and provide us data at your own risk.

Jurisdiction and Cross-Border Transfer:

Tellus is a US-based company. Please be aware that the data we collect will be transferred to and processed in the United States and other countries. By using the Sites, or providing us with any information, you fully understand and unambiguously consent to this transfer to, and processing, usage, sharing, and storage of your data in the United States and other jurisdictions, for which the privacy laws may not be as comprehensive as those in the country where you reside and/or are a citizen. As a result, this data may be subject to access requests from governments, courts, or law enforcement in the United States and other countries according to the laws in those jurisdictions. Your data will also be disclosed to third parties as described in the Personal, Sensitive, and Non-Personal Data We Collect and How We Use and Disclose It section above.

General Audience Sites:

The Sites are general audience and do not target users younger than the age of 18. We do not knowingly collect personal data online from children younger than the age of 18. If you are a parent or guardian and think we have data about your child, please contact us at privacy@tellus.com.

Changes to Privacy Policy:

To the extent allowed by applicable law, Tellus reserves the right to change or modify this Privacy Policy at any time and will notify you of material changes by posting the changed or modified Privacy Policy on the Sites. We may also provide notice to you in other ways, such as through contact data you have provided. Any changes will be effective immediately upon the posting of the revised Privacy Policy unless otherwise specified.

Your continued use of the Sites after the effective date of the revised Privacy Policy (or such other act as specified in the revised Privacy Policy) will constitute your consent to those changes to the fullest extent allowed by applicable law. However, Tellus will provide notice and obtain your consent (opt-in or opt-out) to the new policy if required by law. Note that you may need to consent to our new policies in order to continue to use the Sites.

Contact Us

If you have any questions about this Policy, please email us at privacy@tellus.london You can also write to us at:

Tellus. Limited.

Address: 20-22 Wenlock, London, United Kingdom, N1 7GU

Email: info@tellus.london

Jurisdiction Specific Rights

Residents of certain jurisdictions may have the ability to exercise additional rights and choices regarding their personal data. We will take reasonable steps to accommodate your request, but may need to verify your identity before doing so. If you are a resident of the U.S., please see additional information below. If you are a resident of Australia, additional information is available. Residents of Brazil, additional information is available. Residents of Canada, additional information is available – note that if you are a resident of Quebec, additional information is also available. Residents of the UK, Switzerland, and EEA, additional information is available.

U.S. States Colorado, Connecticut, Utah, and Virginia. We set forth above the categories of personal data we process, the purpose for processing personal data, the categories of personal data shared, and the categories of third parties with whom personal data is shared. Residents of Virginia, Colorado, Connecticut, and Utah have certain privacy rights with respect to this data, as described below. If you are a Consumer residing in one these states (as defined in each state’s respective law) and would like to exercise your applicable rights, please complete this form to submit a request. Access Your Personal Data/Data Portability (CO, CT, UT, VA Residents) - You have the right to confirm whether we are processing your personal data and request to access such data, obtain a copy of the personal data previously provided by you to us and, to the extent feasible, in a readily usable format to allow data portability. Delete Your Personal Data (CO, CT, UT, VA Residents) – You have the Right to Delete your personal data. Correct Your Personal Data (CO, CT, VA Residents) – You have the Right to Correct the personal data we hold about you. Opt-Out of Sales of Your Personal Data and Targeted Advertising – You have the right to opt out of the sale of your data. Tellus does not sell personal data to third parties for monetary compensation, as defined by Virginia and Utah laws and therefore does not offer this opt-out right to residents of Virginia or Utah. Colorado and Connecticut laws define “sale” broadly to include sharing for monetary or other valuable consideration. If you are a Colorado or Connecticut resident and would like to opt out of the sale of your personal data, please make a request using the methods to exercise your rights listed above… Cookie-Based Opt-Outs for Sale and Targeted Advertising – Tellus engages in online advertising practices (and certain analytics or similar activities) that may be considered “targeted advertising” under VA, CO, CT, and UT state laws. To disable sharing through cookies set by third parties that may be considered targeted advertising under such laws, adjust your cookie settings. Please also review the Third-Party Advertising and Analytics section above for information on industry tools and device settings that may be available to you. Right to Appeal (CO, CT, VA Residents) - If, for any reason, you would like to appeal our decision relating to your request and you are a resident of Colorado, Connecticut, or Virginia, you have the right to submit an appeal and can do so by submitting this form Please include your full name, the basis for your appeal, and any additional information to consider. Sensitive Data – If you are a Virginia, Colorado, or Connecticut resident, we will obtain your consent to the processing of any Sensitive Data (as defined by the applicable state law) we collect. If you are a resident of Utah, we will notify you at or before the time of collection of Sensitive Data (as defined by Utah law). If you wish to opt out of our processing of your Sensitive Data (as defined by the applicable state law), please complete this form. Opt-Out of Profiling in furtherance of legal or similarly significant effects (CO, CT, VA) – Tellus does not process your personal data for the purposes of profiling in furtherance of decisions that produce legal or similarly significant effects as defined under the CPA, CTDPA, or VCDPA. Nevada. Tellus does not currently sell your covered information as those terms are defined under applicable Nevada law. You may still submit an opt-out request and we will honour that request as required by Nevada law if Tellus were to engage in such a sale in the future. If you are a Nevada resident and would like to opt-out of the sale of your covered information, please submit your request to.Your request must include your full name, street address, city, state, zip code, and an email address so that we can contact if needed regarding this request. If you previously provided a phone number, it will assist us in making sure we identify you as someone who wants to opt-out. You may also be required to take reasonable steps as we determine from time to time in order to verify your identity and/or the authenticity of the request. Tellus will respond to your request within sixty (60) days either confirming that your request has been processed or indicating that we need an additional thirty (30) days to complete the request. California. If you are a California resident, please see our NOTICE TO CALIFORNIA RESIDENTS for additional information about your privacy rights and how to exercise them.

Notice to Australian Residents. If you are a resident of Australia, the following information applies. Identity and Contact Information – Tellus is located at 7700 Irvine Center Drive, Irvine, California 92618, USA. If you have any questions, concerns, or comments about Tellus, please reach out via our contact form on our website or by emailing us at privacy@tellus.london.

Likely Overseas Disclosure – Personal Information we collect may be disclosed to overseas recipients that are located in the United States or any other country in which we or our subcontractors maintain facilities. We rely on your consent to facilitate this disclosure in the United States and other jurisdictions, where laws regarding processing of personal information may be less stringent than the Australian Privacy Principles. In certain cases, we may rely on appropriate safeguards such as standard contractual clauses as a basis for the overseas disclosure.

Your Rights to Access and Correct Your Personal Information - You have the right to access and correct inaccuracies in your personal information in our custody and control, subject to certain exceptions prescribed by law. You may request access and corrections of inaccuracies in your personal information we have in our custody or control by emailing or calling to us at privacy@tellus.london We may request certain personal information for the purposes of verifying the identity of the individual seeking access to their personal information records.

Third Party Advertising. As discussed above, we work with certain third-party advertising companies in connection with our online advertising and those companies may set cookies or other tracking technologies in connection with providing advertising related services to us. Please refer to EDAA’s choice page at www.youradvertisingchoices.comto learn more about your choices related to advertising with respect to participating EDAA member companies.

Complaints and Resolving Concerns - If you have any questions or comments about this Privacy Notice or if you otherwise have a question or complaint about the manner in which we or our service providers treat your personal information, you may contact us by emailing privacy@tellus.london or calling us at 800-549-1006.

You may also obtain further information about your privacy rights from the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au. OAIC has authority to investigate complaints and claims for compensation in appropriate cases.

Notice to Brazil Residents. If you are a resident of Brazil, the following information applies. Purposes of processing and legal basis for processing: As explained above, we process personal information in various ways depending upon your use of the Sites. We process personal information on the following legal bases: (1) with your consent; (2) as necessary to perform our agreement to provide Sites; and (3) as necessary for our legitimate interests in providing the Sites where those interests do not override your fundamental rights and freedoms related to data privacy.

Right to lodge a complaint: Users that reside in Brazil have the right to seek information and assistance or lodge a complaint about our data collection and processing actions with theAgência Nacional de Proteção de Dados, “ANPD”, www.gov.br/anpd/pt-br.

Transfers: Personal information we collect may be transferred to, and stored and processed in, the United States or any other country in which we or our affiliates or subcontractors maintain facilities. We ensure that transfers of personal information to a third country or an international organisation are subject to appropriate safeguards as described in Articles 33-36 of theLei Geral de Proteção de Dados Pessoais(LGDP).

Withdraw consent: If we have collected personal information with your consent, you have the right to withdraw that consent at any time.

Access: You have the right to request access to personal information we collected about you and information about its use and sharing.

Correction: You have the right to request that we correct the personal information we hold about you if it is inaccurate, incomplete, or outdated.

Erasure: You have the right to request that we erase data we have collected from you in some cases. Please note that we may have a reason to deny your deletion request or delete data in a more limited way than you anticipated, e.g., because of a legal obligation to retain it.

Portability: You have the right, in certain circumstances, to request that we provide your personal information to you in a format that can be transferred to another entity.

Automated Decision making: You have the right to request information about a decision based solely on automated processing, including profiling, and request a review of such decisions.

Verification Procedures: We must verify your identity for everyone’s protection, so we may require you to provide us with verification information prior to accessing any records containing personal information about you. We do this by:

Asking you to provide personal identifiers we can match against information we may have collected from you previously and confirm your request using the email or telephone account stated in the request; or We will use the information you provide for verification only for the purpose of verification. We may have a reason under the law why we do not have to respond to your request or respond to it in a more limited way than you anticipated. If we do, we will explain that to you in our response.

Notice to Canadian Residents. Quebec residents please also see the Notice to Quebec Residents below. You may withdraw consent at any time (subject to legal or contractual restrictions and reasonable notice). Subject to certain limits set out in the applicable laws, Canadian residents also have the right to request access to the personal information that Tellus collects and to update or correct personal information if it is inaccurate. We may need to verify your identity before implementing your request.

For residents of Canada who provide us data about a resident of Canada for a Refer-a-Friend feature, you may only refer friends or family with whom you had a direct voluntary two way communication, and with whom you have a personal relationship considering sharing of interests, experiences, opinions, and frequency of communication. You cannot refer the same friend or family member more than once. The email we send will indicate that it has been sent on your behalf and identify you.

Subject to applicable law, if you are a Canadian resident and would like to submit a request to access, correct, or update your personal information, or to withdraw consent to the processing of your personal data, you must submit your request to info@tellus.london You may also use this contact to submit any requests for information on our privacy practices or to submit a complaint regarding our practices.

Your request or complaint must include your full name, street address, city, province, postal code, and an email address so that we are able to contact you if needed regarding this request.

We cannot properly process requests or complaints that do not come through the designated request mechanism or do not contain sufficient information to allow us to process your request. You may also be required to take reasonable steps as we determine from time to time in order to verify your identity and/or the authenticity of the request. Once your request is processed, absent exemptions, we will provide you with details regarding what personal information we have, how it is used, and with which third parties it is shared.

Notice to Quebec Residents. All Tellus personnel handling personal information will be subject to a duty of confidentiality and to ensure that all personal information is handled in accordance with standard security measures. By using the Sites, you acknowledge and agree that your personal information will be transferred outside of Quebec.

We may use certain technologies that allow you to be identified or profiled. These technologies include the use of cookies, web beacons, embedded scripts, data collected through mobile devices and SDKs, session repay technology, data collected from third-parties or data you provided directly . You may email us at any time to opt-out of such use.

We may use certain technologies that allow you to be located. Such as, when using our mobile app you may opt-in to the collection of your location in order to help you locate products near you. You may turn off the collection of precise location information at any time through the settings on your device.

We will only use your personal information for the purposes stated at the point of collection or as otherwise noted in this privacy policy. Subject to applicable law, if you are a Quebec resident and would like to submit a request to be informed, access, erasure, rectification, or to withdraw or restrict processing, you must submit your request to privacy@tellus.london or by calling 800-549-1006. You may also use this contact to submit any requests for information on our privacy practices or to submit a complaint regarding our practices. Your request or complaint must include your full name, street address, city, province, postal code, and an email address so that we are able to contact you if needed regarding this request.

The Data Protection Officer is in charge of the protection of personal information. You may contact the Data Protection Officer by emailing privacy@tellus.london

You may submit a complaint to the Commission d’accès à l’information du Québec (CAI) by visiting: https://www.cai.gouv.qc.ca/a-propos/nous-joindre/.

You and we confirm that it is our wish that this Privacy Policy, any terms of use, and all other related policies be drawn up in English. Vous reconnaissez avoir exigé la rédaction en anglais du présent document ainsi que tous les documents qui s’y rattachent.

Notice to United Kingdom/European/Switzerland Residents. If you are a resident of the United Kingdom (UK), European Economic Area (EEA), or of Switzerland, the following information applies.

Purposes of processing and legal basis for processing: As explained above, we process personal information in various ways depending upon your use of the Sites. We process personal information on the following legal bases: (1) with your consent; (2) as necessary to perform our agreement to provide the Sites; (3) compliance with our legal obligations; and (4) as necessary for our legitimate interests in providing the Sites where those interests do not override your fundamental rights and freedoms related to data privacy such as for:

preventing fraud; ensuring network and information security, including preventing unauthorised access to our computer and electronic communication systems and preventing malicious software distribution; supporting internal administration; improving and developing the Sites; conducting data analytics analyses to review and better understand consumer interaction; and direct marketing and advertising purposes.

Right to lodge a complaint: Users that reside in the UK, EEA, or Switzerland have the right to seek information and assistance or lodge a complaint about our data collection and processing actions with the supervisory authority where they reside. Contact details for data protection authorities are available here.

UK: https://ico.org.uk/

EEA: https://edpb.europa.eu/about-edpb/board/members_en

Switzerland:https://www.edoeb.admin.ch/edoeb/en/home/the-fdpic/links/data-protection—switzerland.html

Transfers: Personal information we collect may be transferred to, and stored and processed in, the United States or any other country in which we or our affiliates or subcontractors maintain facilities. Transfers of personal data to a third country without an adequacy decision (as that term is understood pursuant to Article 45 of GDPR) are required to be subject to appropriate safeguards such as standard contractual clauses. In certain cases, we rely on your consent to facilitate transfer, processing, and storage of your data in the United States and other jurisdictions, where laws regarding processing of personal information may be less stringent than the laws in the EEA, UK, and Switzerland.

Withdraw consent: If we have collected personal information with your consent, you have the right to withdraw that consent at any time.

Access: You have the right to request access to personal information we collected about you and information about its sources, purposes, and sharing.

Correction: You have the right to request that we correct the personal information we hold about you if it is inaccurate or incomplete.

Erasure: You have the right to request that we erase data we have collected from you. Please note that we may have a reason to deny your deletion request or delete data in a more limited way than you anticipated, e.g., because of a legal obligation to retain it.

Portability: You have the right, in certain circumstances, to request that we provide your personal information to you in a format that can be transferred to another entity.

Restrict Processing: You have the right, in certain circumstances, to request that we limit our processing of your personal information if you are (1) contesting the accuracy of your personal information, (2) asserting that our processing is unlawful; (3) asserting that we no longer need to keep the information for reasons related to the establishment, exercise, or defence of legal claims, or you object to our processing. You have the right, in certain circumstances, to request that we limit our processing of your personal information if you are contesting the accuracy of your personal information; asserting that our processing is unlawful; asserting that we no longer need to keep the information for reasons related to the establishment, exercise, or defence of legal claims, or you object to our processing.

Object: You have the right to object to our processing if we are processing your personal information based on legitimate interests, using your personal information for direct marketing (including profiling), or processing your personal information for purposes of scientific or historical research and statistics.

Automated Decision making: You have the right, in certain circumstances, not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects on you.

Additional Information if You Are Located in Countries Outside the US, EU/EEA, UK, or Canada In certain jurisdictions with relevant data protection laws, including (without limitation) Argentina, China, Hong Kong, India, Japan, Malaysia, Mexico, Philippines, Singapore, South Africa, Switzerland, and Taiwan, we may require your consent or authorisation to use or share your Personal Information for the purposes described in this Privacy Policy. By providing your Personal Information to us, you expressly provide such consent or authorisation to the extent it is required.

In addition, you may have additional privacy rights under the law of your country of residence, typically including the rights to access, correct, delete, or object to further processing of your Personal Data. We handle requests to exercise such rights similarly to requests from EU residents under the EU GDPR, as described above.