Shipping & Returns

SHIPPING INFORMATION

Tellus orders are processed, shipped, and delivered on business days:

Monday-Friday (excluding weekends and holidays).

ESTIMATED DELIVERY DATES:

We offer complimentary standard shipping on all orders and delivery is within 2 business days. Please note our cut-off time for same-day shipping is 1PM UK time.

We deliver your order with UPS or Royal Mail Standard, however, we reserve the right to use alternative courier services without notice to provide the most efficient delivery.

During promotions and holidays shipments may be delayed slightly due to high order volumes.

RETURN POLICY

At Tellus , we take pride in our skincare and wholeheartedly believe in 100% satisfaction regarding the optimal quality of our products. If for any reason you are dissatisfied with your purchase, received the product damaged, or simply had a change of heart, the item(s) can be returned and accepted for a full refund conceding that a maximum of 3 Active Daily Doses have been used.

You may return the product within 30 days from the date of purchase. Only item(s) purchased from noblepanacea.com and noblepanacea.eu may be accepted for a return.

The only exception is the Holiday Season, which has a longer return timeframe. All item(s) purchased from November 1st can be returned until February 1st.

For item(s) purchased with authorized retailers, please refer to their return policy.

Please follow the below instructions to facilitate a return for your Tellus  online purchase:

  1. Please log in to your Tellus  account, view order history, and click on the item you wish to return or click on the order number from the confirmation email you received. On the return tab, all required fields must be filled out to request for an RMA.

  2. Our Tellus  Skincare Concierge will then send you a prepaid label via email to affix on your return package.

  3. Please place the item(s) securely with the packaging provided in original shipment for protection to avoid product damage.

  4. Keep the tracking information indicated in the return label for your record and reference.

  5. Please use the carrier on the pre-paid label provided and you may drop it off to any nearest FedEx location or arrange a pick-up with your preferred date and time.

  6. An email will be sent to confirm receipt and the refund will be processed within 15 days from the date of receiving the returned item and only after we inspect and approve the item for refund. The refund will be issued back to the original form of payment.

  • Custom charges (if applicable) will not be refunded.

  • Shipping charges incurred at the time of purchase apart from Standard Shipping are non-refundable with the exception of returning an order as a result of an error from Tellus ’s side.

  • If the item is broken or damaged in transit, customers may contact Tellus  at 800-549-1006 or email us at info@tellus.london with a brief description and a photo of the product within 7 days from the delivery of your order. This can also be done through your Tellus  account. Please fill out the required fields on the return tab and attach a photo of the product.

  • Customer must send the damaged product back (complete set) before we process the replacement. Once we receive the return, Tellus  will send the new set of products and the shipping charges will be covered by us.

  • Order cancellation is only possible if the purchase/order is not yet dispatched or shipped. We recommend contacting us immediately at info@tellus.london

  • If you are exchanging a purchase received as a gift, you may contact the Tellus  Skincare Concierge directly and provide the following information: Product Name Order no.

Please follow the return policy guidelines and attach a photograph of the product. Our Tellus  Skincare Concierge will send you a return shipping label. Once the item(s) is received and inspected, you will receive an email with a unique code that can be used for your new purchase. The code is a onetime use and only valid for 30 days from the date of issuance. All exchanges must be equal or If the item is higher value, the customer is responsible for paying the difference.

If you have any questions, please contact us at info@tellus.london